How to redeem your software retail card and activate your subscription

Follow these steps to redeem a software product card that you purchased in a store.

After you redeem the card, you can download and install your software and activate your subscription.

  1. Open a web browser and go to the link shown on your retail card (for example
  2. Select your country and language.
    The registration page tries to select the correct region, but it might not always get this right. Confirm that the region is correct before you continue.
  3. Type:
    • The activation code from your retail card.
    • Your Email Address.
  4. Click Submit.
  5. When prompted, check that your Email Address is correct. If your email address is incorrect:
    1. Click Edit to return to the previous screen.
    2. Correct your email address.
  6. Click Verify.
    Your subscription is now activated.
  7. Follow the on-screen prompts to create a account and install your software.

Install or re-install on a PC or Mac

The first time you start your new computer you are prompted to register your pre-installed LiveSafe product. During registration, you will be asked if you agree to share information with If you select this option, your LiveSafe product is automatically set up for you as part of your computer's normal setup process. If you do not select this option, you can still activate your LiveSafe product later by selecting the tile and creating (or logging in to) a account.

If you purchased a LiveSafe retail card, you can redeem your purchase using following steps.

IMPORTANT: If you are using a Mac, before you begin, open your Downloads folder and verify that it does not contain an older version of the installer .dmg file. If you find one, rename the file. Having an older copy in your Downloads folder could cause your Mac to mount the wrong installer and prevent your product from successfully activating. See the Related Information section of this article for more details.

  1. Open your web browser and go to from the additional Mac or PC you are installing on.
  2. Click My Account, Sign in.
  3. Type your email address and password, and click Log In.

    If you do not have a account, select Are you a new user? Register Now, follow the prompts to create your account, and click Log In.

    If you want the website to remember your user name in the future, select Remember Me.
  4. Click My Account.
  5. Select the correct LiveSafe product subscription, and then click Download.

    NOTE: You can also choose to install additional programs that you have purchased.
  6. Read the End User License Agreement (EULA) and click I Agree to accept the terms and continue to the download and installation.
  7. Follow the instructions to install and configure your software.

Install on a mobile device

  1. On your PC or Mac, open a web browser and go to
  2. Click My Account, Sign in.
  3. Type your email address and password, and click Log In.

    If you do not have a account, select Are you a new user? Register Now, follow the prompts to create your account, and click Log In.
    If you want the website to remember your user name in the future, select Remember Me.
  4. Select the (+) icon.
  5. Select the mobile device you want to protect and click Send Link.
  6. Select the mobile device platform and the LiveSafe Mobile Security.
  7. Click Next.
  8. Select your country and type your mobile phone number or device nickname (for tablets).

    The link to download your software is then sent to your device using SMS or email.
  9. Open the email and click Download now.
  10. Click Download again, and then read and accept the License Agreement.
  11. In the app store, select Open.
  12. Log in with your My Account credentials and create a six-digit PIN.

You can also download LiveSafe apps from various device-specific app stores:

  • The Windows app store
  • The Google Play
  • The Amazon app store
  • The Apple store

Before installing from an app store, ensure you have created an account at and have logged in at least once. Also, ensure you use the same email address and password from your install or retail card redemption for each device.

If you have a problem while redeeming your card and activating your subscription, click the message that you see and follow the steps:

  1. Check the registration number. Ensure you typed it correctly.
  2. Change the URL to and try again.

  1. Check the Country selection box above the registration number on the activation page.
  2. Ensure that you selected the correct country and language for your region.
  3. If everything is correct, wait 30 minutes then try again.

Shield your digital life

Shield your digital life

Home network defence

Network protection monitors who's on your Wi-Fi and protects your devices behind a firewall.

Social protection

Steer clear of unsafe posts, avoid spreading harmful content, block risky websites. Keep your social network safe.

Family safety

Parental controls protect what your children do and see online. Help them explore the web safely.

Work security

Shred sensitive documents, encrypt and lock files, securely store your login details. Keep your work life safe.

Secure your success

Secure Your Success

Intel McAfee Activate Partner Program
Secure your success
Welcome to internet McAfee Activate partner program

Considering the features McAfee Activate offers, the rate is affordable. The free plan is impressive. posts is, essentially, the plan with priority. You can purchase protection for multiple PCs and Macs, access the support phone number and download updates faster. It’s a strange intermediate plan that doesn’t look impressive against the rest of the lineup. It comes with enough features to justify an upgrade from the free plan. The core protection is the same, including web-based protections against ransomware and phishing. posts is antivirus with two more premium products bundled in.

The power of two

McAfee Activate Antivirus Pro are available for one to five Macs, PCs or a combination of the two for one to three years. Each plan has a monthly rate, too, with no commitment required. You’ll don't have to spend a lot. The top of the line, McAfee Activate, is available for five or unlimited posts is the only true multi-device plan, as it gives you access to posts’s premium antivirus on Android and iOS. Like all the others in the lineup, it can be purchased monthly, annually, biennially or triennially.

Grab the McAfee Activate Connected advantage

The core protection is the same, though. posts is Antivirus Pro plus all of posts'spremium products. That includes Phantom VPN, System Speedup Pro and Identity Scanner Pro. We’d like to note that Prime includes all premium products on all devices, so those for specific operating systems, such as AppLock+ on Android, are available, too. posts’s interface changes depending on which product you have. Internet Security and McAfee Activate users will have a home screen that shows all products included with their plan. Since McAfee Activate Pro is just one of the products in those bundles, you won’t open directly to your protection interface.

Keep your customers safe and your business growing

You can find more scan options in the “scan” tab in the left-side menu. McAfee Activate has three main scan types: full, quick and custom. Custom scans include several presets, though. For example, there are active process and rootkit scans. You can create as many custom scans as you like and store them in the application. That is one of the best features posts has to offer. If you’re trying to pinpoint a problem on your machine without scanning everything, a custom scan can accommodate you. The presets make it easier than ever to do so, too.

The Intel McAfee Activate partner ecosystem

There are three tabs below that manage your protection modules, show quarantined files and give you a log of the application’s activity. The most you can tweak is in the modules area, where you can turn different protections on or off. You can find more advanced settings by clicking the gear icon in the bottom left of the interface, which is where you can control all aspects of McAfee Activate. For example, there’s a “threat categories” section where you can specify the types of applications it should look for. For instance, you can set it up to detect joke applications, which aren’t dangerous but can be unsettling.

Intel McAfee Activate Partner Program Ecosystem
Program Category Resell Technology
Partner Type

Partner Level
Solution Provider


Value Added
  • Global Alliance
  • McAfee Activate Innovation Alliance
  • Embedded & OEM
  • Global System Integrator
Managed Services Specialization Yes Yes Yes    
Service Delivery Specialization* Yes Yes Yes   Yes
Support Provider Specialization** Yes        
Partnership Benefits
  • Business Enablement
  • Profitability Programs
  • Sales Support
  • Enablement Training
  • Technical Support

*Service Delivery Specialization will be available 2H 2015.

**Formerly McAfee Authorized Support Provider Program (MASP)